The words, in plain English

At risk

The money a finding says was overpaid, overcharged or not collected, before any judgement about how likely it is to come back.

Case

One problem with one counterparty, such as one duplicate invoice or one year's lease reconciliation. A case can hold several findings.

CAM (common area maintenance)

Charges a landlord passes to tenants for shared parts of a property. Called service charge in the UK and Ireland and outgoings in Australia and New Zealand.

Confidence

How often a finding of that kind is usually recovered, from 0 to 100%. It is a property of the rule, not a promise about your case.

Counterparty

Whoever owes the money back: a supplier, landlord, utility, card processor, carrier or manufacturer.

Credit memo

A document from a supplier reducing what you owe. Already-applied credits are left out so the same money is not claimed twice.

Demurrage and detention

Charges for containers or equipment kept past the free time at a port (demurrage) or outside it (detention). Often billed for delays the shipper did not cause.

Downgrade

A card transaction priced at a higher rate because it did not qualify for the cheaper one, often from missing data or late settlement.

Duplicate payment

The same bill paid twice, usually because the invoice number was keyed differently, the supplier exists twice in the vendor list, or a statement was paid as well as the invoice.

Effective rate

Total card processing fees divided by total card sales for a period. The one number that lets you compare months and processors.

Expected recovery

At risk times confidence. When several findings cover the same money, a case counts the largest one, never the sum.

Finding

One rule that fired on your data, with the rows and figures behind it.

Gross-up

Adjusting a building's variable costs as if it were fuller than it was. Applied to costs that do not vary with occupancy, it overcharges tenants.

Interchange

The fee set by the card networks and paid to the card's issuing bank. It passes through your processor; everything above it is the processor's markup.

Managed service

ERPSav's team works the cases for you and charges an agreed share of money actually received. No subscription.

One-time pass

A single payment that unlocks one module for a fixed period and size of file, for a one-off job.

Pro-rata share

Your part of a shared cost, usually your floor area divided by the building's. A wrong denominator overcharges every line.

Recovery plan

A subscription per module plus a success fee on money you record as received. You do the work in the app.

Retail rate filing

A dealership's request, under state law, for warranty work to be paid at its customer-pay labor rate and parts markup.

Rooftop

A dealership location. Outside warranty, ERPSav says location.

Success fee

A percentage of money you record as recovered, on the Recovery plan only. Flat plans keep 100%.

Accounts payable and finance operations

Each term has its own page with a definition, worked example and the checks that catch the errors around it.

Supplier payment terms such as Net 30, 2/10 Net 30 and EOM have their own pages: payment terms explained.

Something missing? Search the docs or ask us.