Docs · File formats
Chargeback Defence CSV format
Header names are matched automatically, in any order and any case. Extra columns are ignored.
| Column | Required | Also accepted as | Example |
|---|---|---|---|
| Dispute ID | dispute id, id, case id, chargeback id, dispute number, case number | du_1QAa2b2eZvKYlo2C | |
| Charge / payment ID | charge id, charge, payment id, transaction id, disputed payment, payment intent id | ch_3QAa2b2eZvKYlo2C | |
| Disputed amount | Yes | disputed amount, amount, dispute amount, chargeback amount, case amount, gross amount | 249.00 |
| Currency | currency, dispute currency, currency code | usd | |
| Reason | Yes | reason, dispute reason, chargeback reason, case reason, reason description | fraudulent |
| Network reason code | network reason code, reason code, card network reason code, chargeback code | 10.4 | |
| Card network | card brand, card network, network, brand, card type, payment method | visa | |
| Status | status, dispute status, state, case status, dispute state | needs_response | |
| Dispute created | created (utc), created, created at, dispute date, initiated at, initiated on | 2026-10-25 | |
| Evidence due by | evidence due by (utc), evidence due by, due by, respond by, response due date, seller response due date | 2026-11-14 | |
| Charge date | charge date, charge created (utc), charge created, transaction date, payment date, order date | 2026-09-30 | |
| Charge amount | charge amount, payment amount, transaction amount, order total, original amount | 249.00 | |
| Processor | processor, acquirer, gateway, platform, payment processor | Stripe | |
| Customer | customer email, customer, email, customer id, buyer email, cardholder | ana@example.com | |
| Card fingerprint | card fingerprint, fingerprint, card id, payment method fingerprint | fp_8Kq2 | |
| Tracking number / has tracking | tracking number, has tracking, tracking, shipping tracking number | 1Z999AA10123456784 | |
| Delivered | delivered, delivery confirmed, proof of delivery, delivery status | Y | |
| AVS match | avs check, avs match, avs, address check, address line1 check | pass | |
| CVC match | cvc check, cvc match, cvv match, cvv, cvc | pass | |
| 3DS authenticated | 3ds result, 3ds authenticated, 3ds, 3d secure, three d secure, three d secure result | authenticated | |
| Customer communication | customer communication, communication, customer contact | Y | |
| Refund issued | refund issued, refunded, refund | N | |
| Amount refunded | refunded amount, amount refunded, refund amount | 60.00 | |
| Prior undisputed transactions | prior undisputed transactions, prior transactions, undisputed prior transactions, ce3 prior transactions | 3 | |
| IP / device match | ip device match, ip/device match, ip match, device match | Y | |
| Visa CE 3.0 eligible | ce3 eligible, visa ce3 eligible, ce 3.0 eligible, compelling evidence 3.0 | ||
| Product type | product type, product category, goods or services, merchandise or services | physical |